Returns:

• Eligibility for Return: Returns are only accepted if the item is damaged upon arrival. We do not accept returns for any other reason.

• Condition: The item must be in the same condition as received, and we may request photos of the damage to process your return.

• Non-refundable item: customized or personalized boards are not eligible for return unless they are damaged during shipping.

 

Refunds:

• If your item is returned due to damage, once we receive it, we will inspect the product and notify you of the approval or rejection of your refund.

• If approved, your refund will be processed to your original payment method within

• 7 -10 business days.

• Shipping costs are non-refundable, and you will be responsible for return shipping fees unless the item is damaged.

 

Damaged or Defective Items:

• If your item arrives damaged or defective, please contact us within 7 days of receiving your order. We may request photos of the damage to process your return and refund.

 

No Return for Change of Mind:

• Please note that we do not accept returns for any reason other than damage or defect. We do not offer exchanges, and you are responsible for reviewing your order before purchase.

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How to Return:

1. Contact us at pennyroyalcreation@gmail.com with your order number and photos of the damaged item.

2. We will provide you with a return authorization and address for shipping.

3. Carefully package the damaged item and send it back to us.

 

If you have any questions or need assistance, please reach out to us. We want to make sure you are satisfied with your purchase!