TERMS AND CONDITIONS
Customer Care
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At PennyRoyal, we care deeply about your experience. If you have any questions or concerns about your order, feel free to reach out at pennyroyalcreation@gmail.com or call us at 587-987-1452.
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If you're not satisfied with your order, please contact us directly so we can make it right.
Privacy & Safety
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At PennyRoyal, maintaining the privacy and safety of our customers is a top priority.
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All customer information, including names, contact details, and addresses, is kept strictly confidential and used solely for order fulfillment and communication.
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We use secure, encrypted payment processing systems to ensure your financial information remains protected. PennyRoyal does not store any payment details.
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We take great care in handling and packaging each item to ensure it arrives safely and in perfect condition.
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Our workspace follows strict safety and hygiene standards, especially when crafting items intended for food use, such as charcuterie boards and serving trays.
Shipping Policy
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Orders are shipped via local delivery or standard shipping and typically arrive within 5–7 business days, depending on your location.
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We currently do not ship to P.O. Boxes. Please provide a valid street address to avoid cancellation.
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PennyRoyal is not responsible for delays caused by carriers.